Refund Policy
Our refund policy is designed around the nature of personalized products, which are made specifically for each customer.
Customized Products
Personalized products generally cannot be returned or exchanged simply because the customer has changed their mind, entered incorrect customization information, or no longer requires the product.
Damaged or Incorrect Product
If your order arrives damaged, defective, or materially different from the approved customization, please contact us promptly with clear photographs and order details. We will review the issue and, where appropriate, arrange a replacement or other suitable resolution.
Customer-Provided Information
The customer is responsible for providing correct photographs, names, spellings, dates, messages and other customization information. Amora Studios is not responsible for errors contained in information supplied by the customer.
Refund Processing
Where a refund is approved, the applicable refund amount and method will be communicated after the order is reviewed. Processing time may depend on the original payment method or payment provider.